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Technical Support Manager

  • Location

    Warrington

  • Sector:

    IT Jobs

  • Job type:

    Permanent

  • Salary:

    £45000 per annum

  • Contact:

    Moey Singh-Roud

  • Contact email:

    moey@rgrecruitmentgroup.com

  • Contact phone:

    0203 8000 704

  • Job ref:

    BH-60253

  • Published:

    about 1 month ago

  • Expiry date:

    2019-11-25

  • Startdate:

    2019-10-28

Technical Support Manager – Warrington - £45,000
A Client of ours based in Warrington is looking to make a key hire for a Technical support manager, expanding the operational and management team.
Primarily responsible for driving excellent customer service through Service Desk interactions and by ensuring the smooth operation of the software estate and IT infrastructure.
You will be:
  • Lead, coach, support, inspire and motivate all member of your team, x7
  • Lead the team in troubleshooting and diagnostics
  • Take ownership for customer complaints and the complaints process ensuring issues and concerns are dealt with to the customers satisfaction, whilst providing full transparency to the Senior Management team.
To be eligible for a [position like this you will need as a bare minimum – 2 years’ experience leading a technical operation or customer service function. Experience with cloud-based architecture, commercial experience and knowledge working with technologies such as: SQL (My SQL/ Maria DM), SMTP and networking (TCP/IP)
If you think you will be the best fir for a role like this, please apply or share with your network as we pay £250 for referrals.